Investor Charter & Grievance Redressal

I. Our Vision

To facilitate a transparent, ethical, and goal-oriented investment experience for every investor, ensuring that financial growth is built on a foundation of trust and informed decision-making.

II. Our Mission

• To provide accurate and timely information regarding mutual fund products.

• To ensure that all incidental advice is based on a thorough understanding of the investor's risk profile.

• To adhere strictly to the SEBI and AMFI Code of Conduct in every interaction.

III. Investor Rights

As an investor dealing with an AMFI-registered distributor, you have the right to:

1. Fair Treatment: Receive professional service regardless of your investment amount.

2. Transparency: Know the commissions we earn and the nature of our registration (Distributor, not RIA).

3. Suitability: Receive product suggestions that align with your risk-taking capacity (Appropriateness).

4. Privacy: Have your personal and financial data kept strictly confidential.

5. Grievance Redressal: A clear and time-bound process for resolving any issues.

IV. Investor Responsibilities

To help us serve you better, we request you to:

1. Provide Accurate Information: Ensure your KYC, contact details, and risk profile data are always up to date.

2. Read Before Investing: Carefully read the Scheme Information Document (SID) and Key Information Memorandum (KIM).

3. Monitor Your Portfolio: Regularly review your account statements and report any discrepancies immediately.

4. Avoid Informal Advice: Do not invest based on rumors or unverified social media tips.

V. Our Commitment to You

• We will never promise guaranteed returns or fixed income in market-linked products.

• We will never use high-pressure sales tactics or push products solely for higher commissions.

• We will always disclose any potential conflicts of interest.

Investor Grievance Redressal Mechanism

We value your trust and strive to provide the best service. In case of any grievances, please follow this escalation matrix:

• Level 1: Direct Redressal Please reach out to Vivek Phutane SMS/Whatsapp at +91 7385200400 or email notamutual@gmail.com. We will acknowledge your complaint within 2 working days and aim for resolution within 7-10 working days.

• Level 2: Asset Management Company (AMC) If your query is not resolved at Level 1, or if it relates to a specific transaction/scheme, you may contact the Grievance Officer of the respective Mutual Fund house (AMC). You can find their contact details on the specific AMC’s website.

• Level 3: SEBI SCORES (SCORES 2.0) If you are still not satisfied with the response, you may lodge a complaint with SEBI through the SCORES 2.0 Portal at https://scores.sebi.gov.in.

  Note: Investors should first approach the intermediary (us) before escalating to SCORES.

• Level 4: Online Dispute Resolution (SMART ODR) For any unresolved disputes, you can also access the SMART ODR Portal at https://smartodr.in for online conciliation or arbitration.